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More information on natural disasters and financial hardship can be found in this factsheet.
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If you encounter difficulties relating to a financial hardship application, you can make a complaint to us online, or call us on 1800 931 678. Banks and other financial services providers generally provide assistance to customers in cases of genuine hardship. People affected by natural disasters can experience both short-term and long-term financial difficulties. More information about the process we follow to resolve complaints is available on our website. If you encounter difficulties relating to your insurance claims which you are unable to resolve directly with your insurer, you can register your complaint with us using our online complaint form or by calling 1800 931 678. Please note, we are only able to consider your complaint once you have raised the matter with your insurer. If you have raised a complaint with your insurance company but you have been unable to resolve the matter, you can then come to us for assistance. The quake did minimal damage to property and no injuries have been reported, but.
Victorian earth quake free#
How we can help youĪFCA offers free and accessible dispute resolution services to consumers and small businesses impacted by this event. Just before 9pm last night (AEST) a magnitude-5.4 earthquake (initially measured as magnitude-5.3) rocked Victoria. If you have been affected by the Victorian Earthquake we encourage you to contact your insurance company.įor help with the claims process, or if you are unable to contact your insurance company, please call the Insurance Council of Australia disaster hotline on 1800 734 621. It provides for early communication with relevant stakeholders and a more streamlined, expedited process for the resolution of related complaints.
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The significant event response plan is activated for events that can potentially result in significant numbers of related complaints coming to AFCA. The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Victorian Earthquake being declared a significant event by the Insurance Council of Australia (ICA).